30-Day Satisfaction Guarantee 🎁

We believe in the power of the Saxo-Didge — not just as an instrument, but as an experience.

That’s why we offer a 30-day return policy.
If for any reason you’re not fully satisfied with your Saxo-Didge, you have 30 days from the date of delivery to send it back to us for a full refund (excluding shipping fees).

Yes, we really mean it. No catch.

The only condition: the instrument must be in like-new condition, without damage or signs of misuse.

To initiate a return:

1. Email us at info@saxo-didge.com with your order number and reason for return.
2. Repack the Saxo-Didge in its original packaging (or equivalent safe packaging).
3. Include the original invoice or a printed copy of your order confirmation.
4. Ship the return using a traceable shipping method.
5. Mark the package clearly as a “Return shipment.”
   

Note: Customers are responsible for the cost of return shipping.

Once we receive the instrument and verify its condition, you’ll receive a full refund for the product price.
Shipping fees are non-refundable.

🛠 Warranty (1 Year)

All Saxo-Didge instruments come with a 1-year limited warranty covering:

• Manufacturing defects
• Damage during shipping
• Receiving the wrong item
  

If any of these apply, contact us immediately upon receiving your order and we’ll make it right.

Email: info@saxo-didge.com

❌ What the Warranty Doesn’t Cover

We love your Saxo-Didge — and we hope you will too.
But like any handmade instrument, it deserves proper care.

The warranty does not cover damage caused by mishandling, including:

• Extended exposure to heat or direct sunlight
• Scratches, dents, or impact damage
• Breakage from dropping or improper storage

Treat your instrument with respect, and it’ll reward you for years to come.

📦 Returning a Damaged Saxo-Didge (Warranty Claims)

If your Saxo-Didge is damaged and it’s covered by the warranty:

1. Contact us first at info@saxo-didge.com.
2. Pack the instrument securely with the original invoice.
3. Mark the package clearly as a “Return shipment” and include your invoice/order number.
4. Use a traceable shipping method and keep your tracking number.
   

Customers are responsible for return shipping costs.
Once we receive and inspect the item, we’ll begin the replacement process.

🔁 Replacements & Build Time

All Saxo-Didge instruments are built to order.
In case of a replacement, please allow 4–8 weeks for us to craft, test, and ship your new instrument.

💌 Any Questions?

Our goal is to make sure every Saxo-Didge finds the right hands and brings joy, inspiration, and maybe even a little magic.
If you ever need support — or just want to tell us what your Saxo-Didge helped you create — reach out. We're listening.

info@saxo-didge.com