Saxo-Didge Refund & Warranty Policy 🌿
30-Day Satisfaction Guarantee 🎁
We believe in the power of the Saxo-Didge — not just as an instrument, but as an experience.
That’s why we offer a 30-day return policy.
If for any reason you’re not fully satisfied with your Saxo-Didge, you have 30 days from the date of delivery to send it back to us for a full refund (excluding shipping fees).
Yes, we really mean it. No catch.
The only condition: the instrument must be in like-new condition, without damage or signs of misuse.
To initiate a return:
- Email us at info@saxo-didge.com with your order number and reason for return.
- Repack the Saxo-Didge in its original packaging (or equivalent safe packaging).
- Include the original invoice or a printed copy of your order confirmation.
- Ship the return using a traceable shipping method.
- Mark the package clearly as a “Return shipment.”
Note: Customers are responsible for the cost of return shipping.
Once we receive the instrument and verify its condition, you’ll receive a full refund for the product price.
Shipping fees are non-refundable.
🛠 Warranty (1 Year)
All Saxo-Didge instruments come with a 1-year limited warranty covering:
- Manufacturing defects
- Damage during shipping
- Receiving the wrong item
If any of these apply, contact us immediately upon receiving your order and we’ll make it right.
Email: info@saxo-didge.com
❌ What the Warranty Doesn’t Cover
We love your Saxo-Didge — and we hope you will too.
But like any handmade instrument, it deserves proper care.
The warranty does not cover damage caused by mishandling, including:
- Extended exposure to heat or direct sunlight
- Scratches, dents, or impact damage
- Breakage from dropping or improper storage
Treat your instrument with respect, and it’ll reward you for years to come.
📦 Returning a Damaged Saxo-Didge (Warranty Claims)
If your Saxo-Didge is damaged and it’s covered by the warranty:
- Contact us first at info@saxo-didge.com.
- Pack the instrument securely with the original invoice.
- Mark the package clearly as a “Return shipment” and include your invoice/order number.
- Use a traceable shipping method and keep your tracking number.
Customers are responsible for return shipping costs.
Once we receive and inspect the item, we’ll begin the replacement process.
🔁 Replacements & Build Time
All Saxo-Didge instruments are built to order.
In case of a replacement, please allow 4–8 weeks for us to craft, test, and ship your new instrument.
💌 Any Questions?
Our goal is to make sure every Saxo-Didge finds the right hands and brings joy, inspiration, and maybe even a little magic.
If you ever need support — or just want to tell us what your Saxo-Didge helped you create — reach out. We're listening.
